Terms of Service

Use of the website

You may use the site for lawful business and informational purposes. You agree not to disrupt or interfere with the site, attempt to gain unauthorized access to any account, system, or data, or use the site to transmit anything unlawful or harmful.

Client engagements & proposals

Client engagements are governed by their individual service agreements. Service descriptions on this site are invitations to discuss scope — not binding offers. Final scope, pricing, and terms are set in the agreed proposal or signed agreement for each engagement.

When a proposal or request is approved, we invoice the agreed amount as your agreement or approved quote sets out. Work starts — and the project activates in your portal — when the first invoice is paid.

Fees, invoices & payment

• Invoices. Invoices are issued in the currency stated on them and are payable by the due date on the invoice (fourteen days from issue unless the invoice or your agreement says otherwise).
• Online payment. Card payments are processed by Stripe from your client portal; your card details go directly to Stripe and are never stored by us. Bank transfers referencing the invoice number are equally welcome.
• Taxes. Fees are exclusive of applicable sales taxes, which are charged where required by law.
• Refunds. Where we agree to refund a payment, the payment processor’s fee on the original charge is not returned to us, so that fee is deducted from the refund. Where arranging a refund takes work on our side — reconciling it, re-issuing paperwork, or corresponding about it — we may also deduct a handling charge for that time. We tell you both amounts before the refund is made, and refunds are returned to the original payment method. Neither deduction applies where the charge was our error, or where a refund is required by law.
• Non-payment. If an invoice remains unpaid past its due date, we may pause work and portal deliverables until the account is brought current. Amounts already paid for work already delivered are not refundable except as your service agreement provides.

Intellectual property

The content of this site — text, design, imagery, and the product work shown in the portfolio — belongs to VstreamX or to its clients. You may not reproduce, distribute, or create derivative works from site content without written permission.

Work built for a client under a service agreement is owned by that client upon full payment of the fees for it. We retain ownership of our pre-existing tools, frameworks, and general know-how, which we license to the client as needed to use the delivered work.

Portal accounts

Client and admin portal accounts are for authorized business users only. You are responsible for keeping your credentials confidential and for activity under your account. We may suspend accounts that are shared, misused, accessed without authorization, or associated with a materially overdue balance.

AI-assisted delivery

We use AI tooling as part of delivering our services — drafting, analysis, and operations assistance. Work we deliver to you is reviewed by a person before it reaches you. Two assistants are different, and we say so plainly: the assistant on this website and the assistant inside your client portal reply to you automatically, without a person reading the reply first. Data handling for these tools is described in our Privacy Policy.

Site content & no warranties

Site content is provided “as is” for general information about our services. We make no warranties, express or implied, about its accuracy, completeness, or fitness for a particular purpose, and it does not constitute professional advice.

Limitation of liability

To the maximum extent permitted by law, VstreamX is not liable for any indirect, incidental, or consequential damages arising from your use of the site or reliance on its content.

For paid services, unless your service agreement says otherwise, our total aggregate liability is capped at the fees you paid for the service giving rise to the claim.

Neither the exclusion of indirect damages nor the cap applies to fraud, wilful misconduct or gross negligence, or to death or personal injury caused by negligence.

Nothing in these terms limits liability that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of the Province of Manitoba and the federal laws of Canada that apply there. Any dispute over them is subject to the exclusive jurisdiction of the courts of Manitoba.

Changes to these terms

We may update these terms from time to time. The effective date above always reflects the current version; continued use of the site after changes are posted constitutes acceptance.