Case study · Healthcare Ops
Case-Ops Platform Family
Multi-Team Case Management — 3 Production Deployments
The brief
The Case-Ops family is one operational pattern proven across three production deployments — ReviveX (multi-pharmacy case coordination across partner pharmacies), AlignX (patient-focused clinical care coordination), and FieldX (field-operations casework). Each runs the same hardened core: the intake → triage → assign → execute → close lifecycle, color-coded multi-status tracking across partner organizations, over 20 issue categorization types (expedite orders, duplicate scripts, cancels, reships, holds), priority levels from Normal to Urgent, team dashboards with assignment and search, photo documentation with carousel viewing and zoom, notifications, and date-range operational reporting. Building the pattern once and deploying it three times is the point: a fourth deployment for your operation starts from a proven system, not a blank page.
What we built
Tech stack
Key metrics
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