Vstreamx

Legal

Privacy Policy

Effective July 9, 2026

VstreamX (“we”, “us”) provides operations and software services to US and Canadian companies. This policy explains what personal information we collect through vstreamx.com and our client portals, how we use it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

01

What we collect

  • Contact form. Your name or company, email address, service interest, message, and basic campaign context (UTM parameters and the referring page). This is stored in our database so we can respond to you.
  • Portal accounts. For clients: name, email address, and the project and billing records connected to the engagement.
  • Site assistant. Messages you send to our website chatbot are processed by OpenAI, acting as a subprocessor, to generate replies. Please do not share sensitive personal information in the chat.
02

How we use it

We use personal information to respond to inquiries, deliver contracted services and operate client portals, and send transactional email — replies to your messages, and account or project notifications.

We do not sell personal information, and we do not use it for third-party advertising.

03

Cookies & storage

On our public marketing pages we use Google Analytics to understand how visitors use the site (pages viewed, general region — IP addresses are anonymized). We do not use advertising cookies or cross-site tracking, and analytics is never loaded inside the business or admin portals. You can opt out at tools.google.com/dlpage/gaoptout.

Portal users receive functional storage only — an authentication session and a theme preference — which is required for the portal to work.

04

Retention

We keep personal information while it remains relevant to the business relationship, and then delete or anonymize it. You can request deletion at any time (see Your rights, below).

05

Your rights

You may request access to, correction of, or deletion of your personal information by emailing admin@vstreamx.com. We will respond promptly. If you are in Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

06

Security

Data is encrypted in transit with TLS across the site and portals. Access to client data is role-based, and our systems run on Google Cloud / Firebase infrastructure.

07

Updates to this policy

We may update this policy from time to time. The effective date above always reflects the current version, and material changes will be posted on this page.

Questions about privacy? Email admin@vstreamx.com.